Privacy Policy

Global & Jurisdiction appendices

Effective date: 15 October 2026

1. Introduction

Monil AS (“Monil”, “we”, “us”, “our”) respect your privacy and are committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our Internet‑enabled devices, mobile application, web dashboard, and related services (“Services”).

Data Controllers

Monil AS, a company registered in Norway, is the data controller for personal information processed in connection with the Services, unless otherwise stated.

Monil AS determines the purposes and means of processing personal information, including information relating to customers served by its subsidiaries.

Monil's subsidiaries and affiliated companies may assist with sales, customer support, and other operational activities on behalf of Monil AS. Such activities are carried out under appropriate data protection arrangements.

For privacy-related inquiries or to exercise your data protection rights, please contact privacy@monil.com.

2. Information We Collect

We collect information necessary to operate our Services, including:

Account Information: Name, email address, username, authentication credentials.
Device and Sensor Data: Sensor readings from devices including GPS location, activity signals, device status and telemetry.
Usage Data: Application usage logs, device type, browser information, IP address, and interaction data.
Commercial Information: Purchase records, subscriptions, invoices, billing address, payment method type, transaction metadata, and related payment events. Payment card information is processed directly by our third-party payment processor Stripe, Inc. Monil does not store full payment card numbers.
Support Data: Information provided through support requests or communication with Monil.
Telephone Communications: Call metadata, notes and, where enabled, recordings, transcripts and summaries of sales and support calls.
Recruitment Data: CVs, references, and application materials when applying for roles.

3. How We Use Personal Information

We process personal information to:

Provide livestock monitoring services
Manage customer accounts
Deliver device telemetry and alerts
Provide customer support
Handle sales and support calls
Improve system reliability and analytics
Communicate operational updates
Comply with legal obligations
Process payments, subscriptions, refunds and billing operations
Evaluate job applicants

We do not make automated decisions producing legal or similarly significant effects.

We share personal information only where necessary with trusted service providers including cloud infrastructure, support tools, communication systems, and payment processors.

Examples include:

Amazon Web Services (cloud infrastructure)
Odoo (ERP system)
Slack (support communication)
HubSpot (sales and marketing communications)
Google Workspace (internal communications)
CloudTalk and Aircall (business telephony)
Stripe (payment processing)
Two Inc (payment processing)

All providers operate under contractual data protection obligations.

We do not sell personal information for monetary consideration.

5. International Data Transfers

Personal information may be transferred internationally including between the United States and Europe, and may be accessed by Monil subsidiaries and service providers outside the EEA / UK.

For EEA / UK residents we rely on safeguards including:

Standard Contractual Clauses (SCCs)
Appropriate technical and organizational measures

6. Data Security

We implement technical, administrative and organizational measures including encryption, access control, and monitoring systems to protect personal information.

No electronic system is completely secure, but we apply commercially reasonable safeguards.

7. Payment processing

Payments are processed by Stripe, Inc. Stripe may collect and process payment information, billing details, IP address, device information, and transaction-related metadata in accordance with its own privacy policy and applicable financial regulations.

Stripe’s privacy policy is available at: https://stripe.com/privacy

8. Data Retention

We retain data only as long as necessary.

Account data: retained while account active
Device telemetry: retained while required for service delivery
Aggregated analytics data: may be retained indefinitely in de‑identified form
Support records: up to 2 years
Financial records: up to 7 years where required for accounting or tax compliance

9. Your Privacy Rights

Depending on your jurisdiction you may have rights including:

Access to personal data
Correction of inaccurate data
Deletion of data
Restriction of processing
Data portability
Withdrawal of consent

Requests can be submitted to privacy@monil.com
Response timeline:We will respond to verifiable privacy requests within 45 days of receipt.Where required by applicable law (such as GDPR), we may respond sooner.If additional time is required due to complexity or volume of requests, we may extend the response period by up to 45 additional days and will notify you of the extension.

10. Children's Privacy

Our Services are intended for users aged 18 and older.We do not knowingly collect personal information from children under 16.

11. Changes to this Policy

We may update this Privacy Policy periodically to reflect regulatory changes or service updates. Updated versions will be published on our website.

12. Contact information

Data controller: Monil ASBusiness address: Strandveien 55, 1366 Lysaker, Norway

Privacy: privacy@monil.com

General: support@monil.com

Monil Inc, phone (US Toll-Free): +1 866 618 7654

Legal Basis for Processing:

Contract performance – service delivery
Legitimate interests – analytics and system improvement
Consent – marketing communications

Lead Supervisory Authority:

Norwegian Data Protection Authority (Datatilsynet)

Appendix B – US State Privacy Rights

Residents of certain US states may have additional privacy rights under applicable state laws, including rights to access, correct, delete, or obtain copies of their personal information, and to opt out of certain processing activities.

These rights apply where Monil is subject to the relevant laws. Requests may be submitted to privacy@monil.com.