Our Support and Customer Success work closely together to help our customers both in the moment and over the longer term.
Our Support team answers questions, troubleshoots issues and helps when something isn’t working as it should. Customer Success takes a more proactive approach, helping our customers succeed with Monil and get as much value as possible from the product over time.
Together, they make our Farmer Success team.
Bringing our Support team closer together
Monil’s Support team has always worked together across several markets. Now, we’re taking the next step by bringing more of the team together at our office in Oslo.
Having more of our Support team in one place makes it easier to share knowledge, help each other day to day and provide cover when needed. It also gives us a stronger foundation for building a Support team that can grow with Monil and be available for more hours of the day.
“The goal is simple: getting good help should be easy when you need it. We want to be able to cover for each other and be there when our customers need us,” says Nina Jensen, Support Manager at Monil.
Bringing our Support team together shouldn’t mean creating more distance between us and our customers. Quite the opposite. It should mean better availability for you. By bringing the team together, we can respond and find solution faster at times that work better for our farmers.
For us, it’s about building a Support team that is there when you need it – no matter who on the team picks up your question.
Close to the people developing Monil
Having our Support team in Oslo also means working closely with the people developing Monil. If a question needs a closer look, we can quickly involve the right people and get to the bottom of it.
And it works both ways. Our Support team talks to farmers using Monil every day, so the questions, feedback and ideas we hear don’t stop with Support. They are shared with the teams developing the product and help us understand what we can make better.
In other words, when you talk to Support, you’re also helping us build a better Monil.
Customer Success looks further ahead
Not every conversation starts because something has gone wrong.
That’s where Customer Success comes in.
While Support is primarily there to help in the moment, Customer Success takes a more proactive and long-term approach. The goal is to understand how you use Monil, what you need and how we can help you get even more out of it.
That might mean helping you get off to a good start, following up on how things are working on your farm, sharing knowledge and experiences, or finding new ways to use Monil that work for your operation.
Our Customer Success team works closely with customers in their regions and understands the local markets and the conditions farmers face there.
This allows us to combine local knowledge and long-term follow-up with a Support team that brings together experience from several markets.
When can you reach us?
Support needs vary throughout the year. During the grazing season, we know that things can happen outside regular office hours. That's why we adjust our availability based on the season, offering extended support hours during peak season, including evenings and weekends. More information about our opening hours for the 2027 grazing season will be shared closer to the start of the season.
You can always contact us at support@monil.com, and we'll get back to you as soon as we can.
A Farmer Success team behind you
Support and Customer Success have different areas of focus, but the goal is the same: helping our customers succeed with Monil.
So whether something isn’t working as expected, you have a question about Monil or you simply need some help moving forward – get in touch.
We’re here to help.
Want to join the team?
Monil is growing – and so is our Support team.
Interested in working with us at Monil and becoming part of our Support team? We’d love to hear from you.
Get in touch and tell us a little about yourself. Maybe you’ll be one of the people helping our customers the next time they reach out to Monil.
Check out our job openings or connect with us here.
